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Install Mavens

INSTALL MAVENS PRIVACY POLICY

Last Updated: August 17, 2025

1. INTRODUCTION

Install Mavens ("we," "our," or "us"), located in the Atlanta Metropolitan Area, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications.

2. INFORMATION WE COLLECT

2.1 Personal Information: - Name, email address, phone number, and mailing address - Billing and payment information - Property information related to installation services - Health-related information necessary for aging-in-place modifications - Photos and videos of installation areas (with consent) - Communication preferences - Service history

2.2 Automatically Collected Information: - IP address - Browser type - Device information - Log data - Location data (with consent) - Usage patterns and preferences

3. COOKIES AND TRACKING TECHNOLOGIES
3.1 Types of Cookies We Use: - Essential Cookies: Required for basic website functionality - Analytical Cookies: To understand how visitors use our website - Preference Cookies: To remember your settings and preferences - Marketing Cookies: To deliver personalized advertisements

3.2 Cookie Management: - You can modify your browser settings to decline cookies - Refusing cookies may impact website functionality - We honor "Do Not Track" signals from browsers


4. HOW WE USE YOUR INFORMATION
We use collected information to: - Provide and improve our installation services - Process payments and transactions - Communicate about services and appointments - Send marketing communications (with consent) - Conduct safety assessments - Improve our website and services - Comply with legal obligations - Protect against fraud

5. INFORMATION SHARING AND DISCLOSURE
We may share your information with: - Licensed contractors and service providers - Payment processors - Marketing service providers - Legal and regulatory authorities - Business partners (with consent)
We do NOT sell your personal information to third parties.


6. DATA SECURITY
We implement appropriate security measures: - Encryption of sensitive data - Regular security assessments - Limited access to personal information - Secure data storage systems - Employee training on privacy practices. We use industry-standard safeguards to protect your information and do not share your data with third parties except as required by law.

7. YOUR RIGHTS AND CHOICES
You have the right to: - Access your personal information - Correct inaccurate data - Request deletion of your data - Opt-out of marketing communications - Withdraw consent at any time - Export your data


8. CHILDREN'S PRIVACY
We do not knowingly collect information from children under 13 years of age.


9. RETENTION OF INFORMATION
We retain personal information for: - Duration of service relationship - Required legal retention periods - Legitimate business purposes - Resolution of disputes

10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of any material changes via: - Email notification - Website notice - Mobile app notification.

11. CONTACT INFORMATION
We may update this Privacy Policy periodically. We will notify you of any material changes via: - Email notification - Website notice - Mobile app notification

12. CALIFORNIA PRIVACY RIGHTS
California residents have additional rights under the CCPA, including: - Right to know what personal information is collected - Right to delete personal information - Right to opt-out of personal information sales - Right to non-discrimination for exercising these rights

13. INTERNATIONAL DATA TRANSFERS
While we primarily operate in Georgia, if we transfer data internationally, we ensure appropriate safeguards are in place.

14. SPECIFIC SERVICE PROVISIONS
14.1 Home Assessments: - Information collected during home assessments is used solely for service provision - Photos and measurements are stored securely - Assessment reports are shared only with authorized parties

14.2 Installation Services: - Service records are maintained for quality assurance - Before/after documentation requires explicit consent - Contractor information is verified and secured

15. ACCESSIBILITY
This Privacy Policy is available in alternative formats upon request.By using our services, you agree to this Privacy Policy. For questions or concerns, please contact us using the information provided above.


16.Phone Numbers– SMS/MMS 


Overview

Install Mavens is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This addendum specifically addresses our practices regarding SMS and MMS communications.


What Information We Collect

We collect mobile phone numbers and related contact details when you: - Enter your number on our website or forms - Request services by phone or in person - Provide consent verbally or in writing


How We Use SMS/MMS Messaging

We use SMS/MMS messaging to: - Confirm service appointments - Send reminders and updates about your requests - Notify you of technician arrival, schedule changes, or follow-ups - Provide safety tips, maintenance reminders, or satisfaction surveys

We do not use SMS/MMS for unsolicited marketing or promotions.

Consent


We only send SMS/MMS messages to individuals who have provided explicit consent by: - Entering their number through our website or forms - Opting in verbally (in person or over the phone) - Signing up at an in-person event or consultation

Before sending any SMS/MMS, we inform customers that: - They can opt out at any time by replying STOP or get help by replying HELP - Message and data rates may apply - Message frequency may vary - Their data will not be sold or distributed to third parties - Our full privacy policy is available at https://installmavens.com/privacy-policy


Opt-Out and Support

·To stop receiving messages, reply STOP at any time

·For support or questions, reply HELP, call (888) 962-8367, or email info@installmavens.com



By using our services, you agree to this Privacy Policy. For questions or concerns, please contact us using the information provided above.

FAQ

Frequently Asked Questions
Here are some common questions about our company.

What personal information does Install Mavens collect ?
We collect: • Basic contact information (name, address, phone, email) • Property details for service delivery • Health-related information necessary for aging-in-place modifications • Payment information • Photos and measurements of installation areas (with consent) • Service preferences and history


How do you use my health-related information ?
Health-related information is only used to: • Customize aging-in-place modifications to your specific needs • Ensure proper installation of medical assistance devices • Comply with ADA requirements when applicable This information is stored securely and accessed only by authorized personnel.


Can I opt-out of marketing communications ?

Yes! You can opt-out of marketing communications at any time by: • Clicking the "unsubscribe" link in our emails • Contacting our customer service • Updating your preferences in your account settings This won't affect service-related communications about your installations or appointments.

How do I request access to my personal information?
You can request access to your personal information by: • Emailing info@installmavens.com • Calling (888) 962-8367 • Submitting a request through your online account We'll respond to your request within 30 days


Do you share my information with contractors ?

Yes, we share necessary information with licensed contractors to complete your installation services. However: • We only share what's necessary for the service • All contractors sign confidentiality agreements • We monitor contractor compliance with our privacy standards

How do you protect my payment Information?

We protect your payment information through: • Industry-standard encryption • Secure payment processing systems • Limited access to authorized personnel only • Regular security audits We never store complete credit card information on our servers.

What are my cookie choices?
You can manage cookies by: • Adjusting your browser settings • Using our cookie preference center • Opting out of non-essential cookies Note: Essential cookies cannot be disabled as they're necessary for basic website functionality.


How long do you keep my information?

We retain information based on: • Legal requirements • Service warranty periods • Business needs Generally, we keep records for 7 years after service completion or account closure.

How do you protect photos of my home?

Photos of your property are: • Stored in secure, encrypted servers • Accessible only to authorized personnel • Used only for service-related purposes • Deleted when no longer needed • Never shared without explicit consent

Can I request deletion of my information?

Yes, you can request deletion of your information, subject to: • Legal retention requirements • Warranty obligations • Active service contracts Contact us for specific details about what can be deleted.

How do you handle data breaches?

In the event of a data breach: • We will notify affected customers within 72 hours • Provide details of what information was compromised • Offer guidance on protecting your information • Work with authorities if necessary • Take immediate steps to prevent future breaches

How do you protect information during home assessments?

During home assessments: • All data is collected securely on encrypted devices • Photos and measurements are stored in secure servers • Assessment reports are password-protected • Information is shared only with authorized team members

What happens to my information if Install Mavens is sold?
If our business is sold: • You will be notified in advance • Given choices about your information • Your information will remain protected under existing privacy standards • You can opt-out of information transfer where applicable







For any additional privacy-related questions not covered in these FAQs, please contact our Privacy Team at info@installmavens.com or call (888) 962-8367.

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