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Privacy Policy
Install Mavens
Installing Independence, Ensuring Safety

INSTALL MAVENS PRIVACY POLICY

Last Updated: June 9, 2026

PRIVACY POLICY


Effective Date: June 9, 2026

Install Mavens | Sage™ Privacy Commitment (Logo/Branding): Install Mavens may display our Install Mavens logo and/or Sage™ branding in connection with our services and materials. In the same way Sage represents a watchful eye and protection for home safety, we treat client data with that same watchful eye—handling it carefully, limiting access, and protecting it with safeguards appropriate to the sensitivity of the information.

Install Mavens (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal and health-related information of our clients, their families, and our professional partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard information in connection with our home accessibility and aging-in-place modification services, our website (https://www.installmavens.com), and our interactions with healthcare professionals.

While Install Mavens is primarily a home modification and construction service provider, we frequently coordinate with "Covered Entities" under the Health Insurance Portability and Accountability Act (HIPAA), such as hospital discharge planners and Occupational/Physical Therapists. We have designed this policy to be "HIPAA-friendly," ensuring that sensitive health information is handled with a high standard of care consistent with professional medical referral standards.


1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked to an individual (“Personal Information”). This includes:

  • Client Identifiers: Name, physical address (service location), billing address, phone number, and email address.
  • Health and Mobility Information: Information regarding physical limitations, mobility aids used (e.g., wheelchairs, walkers), surgical recovery status, and specific accessibility needs relevant to the installation of ADA-compliant modifications.
  • Referral Information: Information provided by healthcare professionals (OT/PT, discharge planners) regarding a patient’s home safety requirements.
  • Visual Information: Photos or video recordings from free virtual home assessments used to evaluate structural integrity (stud placement) and determine project scope.
  • Payment Information: Credit card or other payment details processed through secure, third-party payment processors.


2. HOW WE COLLECT INFORMATION

Information is collected through the following methods:

  • Direct Interaction: Information you provide when requesting an estimate, booking a service, or participating in a virtual home assessment.
  • Professional Referrals: Information shared by healthcare providers or senior living communities coordinating aging-in-place transitions.
  • Automated Technologies: Technical data (IP addresses, cookies) collected through our website to improve user experience.


3. USE OF INFORMATION

Install Mavens uses the collected information for the following purposes:

  • Service Delivery: To perform ADA-compliant installations, grab bar anchoring, and bathroom modifications.
  • Coordination of Care: To facilitate 24-48 hour emergency modifications for hospital discharge planning.
  • Project Assessment: To review virtual home assessments and ensure structural soundess before on-site work.
  • Communication: To send service reminders, warranty information, and follow-up inquiries.
  • Contractor Matching: To assign appropriate installers from our women contractor network based on client preference and project requirements.


4. HIPAA-FRIENDLY DATA HANDLING AND SENSITIVE INFORMATION

Although Install Mavens may not be a "Covered Entity" as defined by HIPAA in all contexts, we acknowledge that the information provided by healthcare partners and clients regarding medical conditions is sensitive.

  • Confidentiality: Access to health-related information is restricted to personnel and contractors who require it to complete specific accessibility modifications.
  • Data Minimization: We only request and retain health-related information necessary to ensure the safety and efficacy of the physical modifications (e.g., height of a shower seat or placement of a grab bar).
  • Professional Coordination: We will only discuss client needs with OT/PT professionals or discharge planners with the client’s or legal guardian’s consent.


5. SHARING AND DISCLOSURE OF INFORMATION

We do not sell your personal information. We may share information with:

  • Women Contractor Network: Independent contractors assigned to perform your installation. These contractors are bound by confidentiality agreements and are permitted to use information only for the execution of the contracted service.
  • Referral Partners: We may provide status updates to the healthcare professional or senior community who referred you, specifically regarding the completion and safety of the modifications.
  • Legal Requirements: If required by law, subpoena, or to protect the safety and structural integrity of a property.


6. DATA SECURITY

We implement industry-standard security measures to protect your information.

  • Digital Security: Our website and data storage utilize encryption and secure servers.
  • Physical Security: Access to physical records is limited to authorized administrative staff.
  • Virtual Assessments: Video assessment data is stored securely and is only accessible by our assessment team and the assigned installer.


7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights:

  • Access: The right to request copies of the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete information.
  • Deletion: The right to request the deletion of your personal information, subject to certain legal and record-keeping requirements (such as warranty tracking).
  • Communication Preferences: You may opt out of non-essential communications at any time.


8. RETENTION OF DATA

We retain personal information for as long as necessary to provide services, comply with legal obligations, and maintain the one-year warranty on all work.


9. CHANGES TO THIS PRIVACY POLICY

Install Mavens reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated "Effective Date."


10. CONTACT INFORMATION

For questions regarding this Privacy Policy or to exercise your privacy rights, please contact:



Install Mavens
Business Address: 8735 Dunwoody Place, Suite 10162, Atlanta, Georgia, 30350.

FAQ

Frequently Asked Questions
Here are some common questions about our company.

We collect: • Basic contact information (name, address, phone, email) • Property details for service delivery • Health-related information necessary for aging-in-place modifications • Payment information • Photos and measurements of installation areas (with consent) • Service preferences and history


Health-related information is only used to: • Customize aging-in-place modifications to your specific needs • Ensure proper installation of medical assistance devices • Comply with ADA requirements when applicable This information is stored securely and accessed only by authorized personnel.


Yes! You can opt-out of marketing communications at any time by: • Clicking the "unsubscribe" link in our emails • Contacting our customer service • Updating your preferences in your account settings This won't affect service-related communications about your installations or appointments.

You can request access to your personal information by: • Emailing support@installmavens.com • Calling (470) 229-2285 • Submitting a request through your online account We'll respond to your request within 30 days


Yes, we share necessary information with licensed contractors to complete your installation services. However: • We only share what's necessary for the service • All contractors sign confidentiality agreements • We monitor contractor compliance with our privacy standards

We protect your payment information through: • Industry-standard encryption • Secure payment processing systems • Limited access to authorized personnel only • Regular security audits We never store complete credit card information on our servers.

You can manage cookies by: • Adjusting your browser settings • Using our cookie preference center • Opting out of non-essential cookies Note: Essential cookies cannot be disabled as they're necessary for basic website functionality.


We retain information based on: • Legal requirements • Service warranty periods • Business needs Generally, we keep records for 7 years after service completion or account closure.

Photos of your property are: • Stored in secure, encrypted servers • Accessible only to authorized personnel • Used only for service-related purposes • Deleted when no longer needed • Never shared without explicit consent

Yes, you can request deletion of your information, subject to: • Legal retention requirements • Warranty obligations • Active service contracts Contact us for specific details about what can be deleted.

In the event of a data breach: • We will notify affected customers within 72 hours • Provide details of what information was compromised • Offer guidance on protecting your information • Work with authorities if necessary • Take immediate steps to prevent future breaches

During home assessments: • All data is collected securely on encrypted devices • Photos and measurements are stored in secure servers • Assessment reports are password-protected • Information is shared only with authorized team members

If our business is sold: • You will be notified in advance • Given choices about your information • Your information will remain protected under existing privacy standards • You can opt-out of information transfer where applicable







For any additional privacy-related questions not covered in these FAQs, please contact our Privacy Team at info@installmavens.com or call (470) 229-2285

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