Terms and Conditions
11. Porcelain Tile Installation Policy
Due to the high risk of damage and the specialized equipment required, Install Mavens does not perform grab bar or wall installations that involve drilling through porcelain tile. Porcelain is extremely hard and brittle, making safe installation difficult and increasing the risk of breakage or costly repairs. For the safety of your home and our team, we recommend considering alternative installation locations or surfaces.
Refund and Cancellation Policy
Booking and Deposits
All Installations and aging-in-place projects over $500 require a non-refundable deposit of 25–50% of the total cost at the time of booking. This deposit secures your project date and covers administrative and scheduling costs.
All Installations and aging-in-place projects over $500 require a non-refundable deposit of 25–50% of the total cost at the time of booking. This deposit secures your project date and covers administrative and scheduling costs.
Cancellations Before Project Start
Cancellations must be submitted in writing (email or written notice).
If you cancel more than 72 hours before the scheduled project start, you may be eligible for a refund of any payments made beyond the non-refundable deposit, as well as any unrecoverable costs (e.g., special-order materials).
Cancellations received within 72 hours of the scheduled project start may result in forfeiture of additional payments to cover subcontractor scheduling and administrative costs.
Cancellations must be submitted in writing (email or written notice).
If you cancel more than 72 hours before the scheduled project start, you may be eligible for a refund of any payments made beyond the non-refundable deposit, as well as any unrecoverable costs (e.g., special-order materials).
Cancellations received within 72 hours of the scheduled project start may result in forfeiture of additional payments to cover subcontractor scheduling and administrative costs.
Cancellations After Project Start
No refunds are issued once work has begun or materials have been purchased specifically for your project.
If a project is cancelled after work starts, you are responsible for all costs incurred, including labor, materials, and subcontractor payments.
No refunds are issued once work has begun or materials have been purchased specifically for your project.
If a project is cancelled after work starts, you are responsible for all costs incurred, including labor, materials, and subcontractor payments.
Subcontractor Payment Obligations
Install Mavens is obligated to pay subcontractors for scheduled or completed work, regardless of client cancellation.
Any client cancellation after subcontractor scheduling may result in additional charges to cover these obligations.
Install Mavens is obligated to pay subcontractors for scheduled or completed work, regardless of client cancellation.
Any client cancellation after subcontractor scheduling may result in additional charges to cover these obligations.
Exceptions
Exceptions may be made at the sole discretion of Install Mavens in cases of documented emergencies or extenuating circumstances.
Exceptions may be made at the sole discretion of Install Mavens in cases of documented emergencies or extenuating circumstances.
This policy is designed to ensure fairness, transparency, and timely payment for all parties involved. For questions, contact info@installmavens.com or (888) 962-8367.
